Terms of Service

Ennovatec Technologies LLC: Digital Marketing Services

Last updated: November 5, 2026

These Terms of Service ("Terms") apply to the digital marketing services that Ennovatec Technologies LLC ("Ennovatec," "we," "us") provides to businesses ("Client," "you"). This includes the Local Presence, Multi-Channel Growth, Growth + SEO and Market Domination packages, the Smart Review System, and the Digital Competitive Audit. By signing an order, checking the box to accept these Terms online, or paying for a service, you agree to these Terms on behalf of your business and confirm that you are authorized to do so. Our services are offered to businesses only, not to consumers for personal use.

1. Services and orders

1.1 What you buy. Your order lists the services, package, number of locations, start date, and price. Each package includes the items described on our website on the date of your order.

1.2 Custom work. Work outside your package, such as website builds, extra advertising platforms, or additional content, is quoted separately and needs your written approval before we start.

1.3 Changing packages. You may upgrade at any time; the new price applies from the next billing date. You may downgrade after your minimum term ends, with 30 days' notice.

2. Fees and billing

2.1 Monthly fee. Monthly package fees are billed in advance on your billing date each month.

2.2 No setup fee for monthly packages. The four monthly marketing packages have no setup or onboarding fee. The Smart Review System has a one-time $470 setup fee plus $69 per month per location. The Digital Competitive Audit is a one-time $670 fee, due when ordered.

2.3 Ad spend. Advertising spend is paid by you directly to the advertising platforms (for example Google or Meta) and is not part of our fee. Each package fee includes management of up to $800 per month in combined ad spend, across all platforms and all of your locations. We charge a 12% management fee on combined ad spend above $800 in a month, billed monthly in arrears based on the spend the platforms report. Example: at $2,000 of ad spend in a month, the fee is 12% of $1,200, or $144.

2.4 Taxes. Prices do not include applicable taxes, which are added where required.

2.5 Price changes. We will not change your price during your minimum term. After that, we will give you at least 30 days' notice by email before a price change takes effect, and you may cancel before it does.

3. Payment authorization and failed payments

3.1 Card or bank account on file. You authorize Ennovatec to charge the payment card or bank account you provide for all recurring monthly fees, the ad spend management fee, and any other fees under your order, on each billing date, until you cancel as described in section 4. You agree to keep your payment details current.

3.2 Failed payments. If a payment fails, we will notify you and may retry the charge. If payment is not received within 10 days of the billing date, we may pause the services until your account is current. Paused services still count toward your minimum term and fees.

3.3 Billing disputes. Please contact us at info@ennovatec.com within 30 days of a charge you believe is wrong, so we can resolve it before you file a dispute with your bank.

4. Term, renewal, and cancellation

4.1 Minimum term. Each monthly package has a 3-month minimum term, starting on your start date. Each location added later starts its own 3-month minimum term.

4.2 Automatic renewal. After the minimum term, your services continue month to month and renew automatically each month at the then-current price, until you cancel.

4.3 How to cancel. You may cancel by emailing info@ennovatec.com with your business name and the services to cancel. Cancellation takes effect 30 days after we receive your notice, and you pay for services through that date. You may give notice during your minimum term so that cancellation takes effect when the minimum term ends. We will confirm your cancellation by email.

4.4 Cancelling early. If you cancel so that services end before your minimum term is complete, the monthly fees for the rest of the minimum term remain due and will be charged to your payment method on file.

4.5 No partial refunds. Fees already paid are not refundable, including for partial months, except where the law requires otherwise.

4.6 Our right to end services. We may suspend or end services if you do not pay, materially breach these Terms, or ask us to do something unlawful or against an advertising platform's policies. If we end services for convenience, we will give you 30 days' notice and will not charge for any period after services end.

5. Multiple locations

5.1 Each package covers one business location. For businesses with 2 to 4 locations on the same package, each additional location is billed at 25% off that package's monthly price. Example: Local Presence for 2 locations is $400 + $300 = $700 per month.

5.2 The $800 ad spend allowance in section 2.3 applies to your combined ad spend across all locations, not to each location.

5.3 Businesses with 5 or more locations receive a custom quote. The Smart Review System is $69 per month for each location.

6. Content and approvals

6.1 Blog content. The Market Domination package includes up to 2 SEO blog posts per month, based on a content plan agreed with you. Unused posts do not roll over to later months.

6.2 Social posts. Where a package includes social media posts, the number of posts is stated in the package description.

6.3 Approvals. We will send content and ads for your approval when your package calls for it. If you do not respond within 5 business days, the content is treated as approved and we may publish it. You are responsible for the accuracy of facts, prices, offers, and claims about your business in approved content.

6.4 Use of automation. We may use software tools, including artificial intelligence tools, to help research, draft, and optimize content and campaigns. Content is reviewed by our team before it is sent to you or published.

7. Your responsibilities

You agree to:

• give us timely access to the accounts and information we need (for example Google Business Profile, ad accounts, website, and analytics);

• provide accurate information about your business, and tell us promptly when it changes;

• have the rights to any logos, photos, text, and other materials you give us;

• make sure your products, services, offers, and advertising claims comply with the law and with any licensing rules for your industry; and

• respond to our requests for approvals and information.

Delays in access or approvals may delay results and do not reduce your fees.

8. Advertising platforms

8.1 Advertising runs on third-party platforms that have their own terms and policies. We are not responsible for platform outages, policy changes, ad rejections, or account suspensions, but we will help you resolve them.

8.2 Where possible, ad accounts are created in your business's name and you remain the owner. You control your ad budget and may change it with notice to us.

9. Smart Review System

9.1 The Smart Review System sends the same review invitation to every customer you choose to include. It does not filter customers by how satisfied they are, does not hide the public review option, and does not offer incentives for reviews.

9.2 You are responsible for having your customers' consent to receive text messages and emails from your business, as required by law (including the Telephone Consumer Protection Act and the CAN-SPAM Act). You agree not to ask us to send invitations to anyone who has not consented or who has opted out.

9.3 You agree not to use the system to post fake reviews, pay for reviews, or ask for reviews on platforms that prohibit it.

10. No guaranteed results

Search rankings, advertising results, leads, calls, sales, and reviews depend on many factors outside our control, including competition, platform algorithms, and your market. We do not guarantee any specific ranking, number of leads, return on ad spend, or other result.

11. Ownership

11.1 Yours. You own your business name, logos, materials you provide, your customer data, your ad accounts, your Google Business Profile, and the final content we create for you once it has been paid for.

11.2 Ours. We own our tools, software, templates, processes, and know-how, including anything we developed before or outside your services. You may not copy or resell them.

11.3 When services end. If your account is paid in full, we will return or transfer admin access to your accounts and give you copies of your final content within 10 business days after services end.

11.4 Permission to use your marks. You allow us to use your business name and logo to provide the services. We will list you as a client in our marketing only with your permission.

12. Confidentiality and data security

12.1 Each party will keep the other's non-public business information confidential and use it only to perform or receive the services.

12.2 We protect personal information we receive from you with reasonable administrative, technical, and physical safeguards, consistent with Massachusetts data security regulations (201 CMR 17.00). We use it only to provide the services, and we will notify you promptly if we learn of a security incident affecting your data.

13. Limitation of liability

13.1 Except as stated in these Terms, the services are provided "as is," without warranties of any kind, including warranties of merchantability or fitness for a particular purpose.

13.2 Neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data.

13.3 Our total liability for any claim relating to the services is limited to the fees you paid us for those services in the 3 months before the event giving rise to the claim.

14. Indemnity

You agree to defend and hold Ennovatec harmless from claims arising from materials or instructions you provided, your products, services, or advertising claims, your messages to your customers, or your breach of these Terms or of the law.

15. Changes to these Terms

We may update these Terms. We will email you at least 30 days before material changes take effect. Changes do not apply to fees during your current minimum term. If you continue using the services after the effective date, the updated Terms apply.

16. General

16.1 Governing law. These Terms are governed by the laws of the Commonwealth of Massachusetts. The state and federal courts located in Middlesex County, Massachusetts have exclusive jurisdiction.

16.2 Entire agreement. These Terms and your order are the entire agreement for the services. If they conflict, the order controls.

16.3 Other terms. If a provision is found unenforceable, the rest of these Terms remain in effect. Neither party is responsible for delays caused by events beyond its reasonable control. You may not assign these Terms without our written consent. We are independent contractors.

16.4 Notices. Notices to us must be sent to info@ennovatec.com. Notices to you are sent to the email address on your order.

17. Contact

Ennovatec Technologies LLC

Billerica, MA 01862

Phone: 781-698-0021

Email: info@ennovatec.com